Frequently asked questions

Get in touch through our Contact page and choose “Custom Order” — tell us about the occasion and your vision, and we’ll get back to you with options and a quote, usually within a day or two.

Ready-made pieces ship within 7–10 working days. Custom and handmade-to-order pieces vary depending on complexity — we’ll always give you a timeline up front.

Absolutely. Almost everything we make can be personalised — from the contents to the note to the wrapping. Just ask.

Everything we make is handmade to order, so our pieces are not returnable. If an order arrives damaged, get in touch through the Contact page and we’ll put it right.

Yes — we love corporate gifting and large orders. Reach out via Contact with quantities and your timeline and we’ll take care of the rest.

Of course. Add the recipient’s address at checkout and we’ll ship it straight to them, gift-wrapped, with your note included.

Every order is wrapped by hand in plastic-free, recyclable materials — designed to feel like part of the gift.